Crisis management is the process of preparing for and managing any disruptive or unexpected situations that affect your business, stakeholders, employees, customers, and revenue.
Crisis management is the process by which an organisation deals with disruptive and unexpected events that threaten to harm the organisations business, operations' or stakeholders. It is considered to be the most important process for an organisations sustainability.
In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats before, during, and after they have occurred. It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, from the moment it occurs to the point that recovery starts.
A crisis management strategy is the collective framework of decisions and options that an organisation makes to respond to a crisis (or the perception of one). The goal of any crisis management strategy is to position a business so it can withstand any undesired event.
Crisis Management Strategies are high level and represent a broad vision and approach, while tactics, procedures and plans are operational and action oriented. Defining a strategy should precede any step in crisis management planning, as the strategy sets the foundation for further planning. Any strategy must be designed to facilitate a range of unknown future scenarios, a strong strategy enables organisations' to be flexible and agile in a crisis. Once a strategy has been determined the resources required to support the strategy must be identified and implemented.
A contingency is most often a term that refers to a negative event that affects an organisations' reputation, financial health or ability to operate either effectively, or at all. Examples of a negative event include fire, flood, explosion, terrorist attack, data breach and a major IT network failure.
Contingency plans are an essential part of a businesses continuity strategy as they ensure the organisation is prepared for any eventuality. Many larger businesses and government entities create multiple sets of contingency plans so that potential threats are researched and response procedures implemented and practiced pior to a crisis occurring.
Contingency planning is a proactive strategy, whereas crisis management is a reactive strategy. A contingency plan ensures a business is prepared for what may come; a crisis management plan empowers a business to manage the response after the incident occurs.
Accident and incident investigations are essential processes for uncovering the root causes of unexpected events in various settings, from workplaces to industrial processes. With our valuable insights into why the accident or incident occurred, you can focus on the prevention and improvement.
Risk analysis and management are fundamental processes for identifying, assessing, and mitigating potential threats and uncertainties within organisations, from business operations to project planning. Our processes focus on assessing risks, emphasising proactive controls and improvement.
Crisis management is a vital processes for preparing, responding to, and recovering from unexpected events, from natural disasters to public crises. We provide essential insights into effective response and recovery strategies, with a strong emphasis on business continuity.
We deliver bespoke front-end and back-end solutions for our customers and clients, whether a small company or a large multinational corporation, we design, develop and implement quality desktop applications, web applications, and applications for mobile devices that fit your needs and stand the test of time.
With a commitment to excellence and a wealth of expertise, Mirabusiness offers a diverse range of essential consultancy services, including Accident and Incident Investigations, Risk Management, and Emergency and Disaster Management.