Crisis management and response

Crisis management is the process of preparing for and managing any disruptive or unexpected situations that affect your business, stakeholders, employees, customers, and revenue.

Crisis Management

Crisis management is the process by which an organisation deals with disruptive and unexpected events that threaten to harm the organisations business, operations' or stakeholders. It is considered to be the most important process for an organisations sustainability.

In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats before, during, and after they have occurred. It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, from the moment it occurs to the point that recovery starts.

Crisis Management Strategy

A crisis management strategy is the collective framework of decisions and options that an organisation makes to respond to a crisis (or the perception of one). The goal of any crisis management strategy is to position a business so it can withstand any undesired event.

Crisis Management Strategies are high level and represent a broad vision and approach, while tactics, procedures and plans are operational and action oriented. Defining a strategy should precede any step in crisis management planning, as the strategy sets the foundation for further planning. Any strategy must be designed to facilitate a range of unknown future scenarios, a strong strategy enables organisations' to be flexible and agile in a crisis. Once a strategy has been determined the resources required to support the strategy must be identified and implemented.

Contingency Planning

A contingency is most often a term that refers to a negative event that affects an organisations' reputation, financial health or ability to operate either effectively, or at all. Examples of a negative event include fire, flood, explosion, terrorist attack, data breach and a major IT network failure.

Contingency plans are an essential part of a businesses continuity strategy as they ensure the organisation is prepared for any eventuality. Many larger businesses and government entities create multiple sets of contingency plans so that potential threats are researched and response procedures implemented and practiced pior to a crisis occurring.

Contingency planning is a proactive strategy, whereas crisis management is a reactive strategy. A contingency plan ensures a business is prepared for what may come; a crisis management plan empowers a business to manage the response after the incident occurs.

Crisis Management Services

  • Crisis Management Assessment & Gap Analysis
  • Crisis Management Procedures
  • Crisis Management Exercises

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Health and Safety Management ISO 45001
Health, Safety & Well-being

A Health and Safety Management System ensures an organisation complies with the occupational Laws and Legislation. It provides guidelines for implementing programs that will reduce workplace hazards, protect lives and promote employee health and wellbeing.

Security Management BS 16000
Security & Asset Protection

Security Management is the identification of an organisation's assets (people, buildings, machines, systems and information assets), followed by the development and implementation of detailed policies and procedures that define effective control measures.

Audits 1st Party Audits, 2nd Party Audits and 3rd Party Audits
Audits Internal and External

Compliance and conformance audits gauge an organisations effectiveness and identify potential weaknesses inline with International Standards or in preparation for Certification. Audits include Internal, Contractor / Supplier and preperations for ISO Certification.

Environmental Management ISO 14001
Environmental Protection

An Environmental Management System is a framework that assists an organisation in achieving its environmental goals through consistent review, evaluation, and improvement of its environmental performance while minimising the risk of non-compliance.

Coronavirus Covid-19
COVID-19 Risk Management

Risk assessment during the coronavirus (COVID-19) pandemic requires businesses to identify what work activities or situations might cause employees to catch and transmit of the virus. To find out how your business maybe impacted please get in touch.

Risk Management ISO 31000
Risk Management

Risk Management is the identification, evaluation, and prioritisation of risks or vulnerabilities followed by coordinated and economical application of resources that minimise, monitor, and control the probability or impact of unfortunate events.

Cyber Security ISO 27001
Cyber Security

As digital transformation and hyper-convergence create unintended gateways to risks, vulnerabilities, attacks, and failures, a cyber resilience strategy quicky becomes necessary for your business. A cyber resilience strategy helps your business to reduce risks, financial impact and reputational damages.

Crisis Management ISO 22301
Crisis Management

Crisis Management is the process of preparing for and managing any disruptive or unexpected emergency situation that affects an organisation, its stakeholder, employees, customers or revenue. The process is designed to prevent or lessen the damage that can be inflicted on the business, and its processes.

Business Continuity
Business Continuity

Business Continuity & Resilience Management is the process of creating systems of prevention and recovery to deal with potential threats and vulnerabilities to an organisation. An organisation's resistance to failure is "the ability to withstand changes within any environment and continue to function".


Compliance and risk are always a challenge. Ensuring a balance is maintained is more important and ever with overlapping regulatory regimes extending their reach across multiple sectors.

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Mirabusiness Ltd
10 Downing Way
NN11 4TN

t: 0044 (0)1327 705446
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